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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ronald Williams

Ronald Williams

August 4, 2026

5  out of  5
rating by Ronald Williams
"I thought the person I spoke with was courteous and, very professional."
We responded:
"Thank you, Ronald! We're glad to hear you found our pricing competitive. We appreciate your 5-star review and look forward to serving you again in the future!"
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Rich Aponte

August 4, 2026

5  out of  5
rating by Rich Aponte
"Called for some help with my auto policy...Spoke to Kimbery. Very professional. Customer service superstar! Got my questions answered. Concerns handled and all while being friendly and understanding. Much appreciated. Keep up the good work!"
We responded:
"Thank you for sharing your experience, Rich! It's wonderful to hear that Kimbery provided you with professional and friendly service while addressing your auto policy questions and concerns. We look forward to assisting you with any future insurance needs."
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Peter Greyland

August 3, 2026

1  out of  5
rating by Peter Greyland
"Awful staff, poor communication, and the owner is either never in office or rude/dismissive when you can get her on the phone"
We responded:
"Thank you for your feedback, Peter. We take all reviews seriously, but after looking into this, we have no record of you as a customer or prospective client. We strive to treat everyone with professionalism and respect. If there's additional information you'd like to share, please contact us directly so we can better understand your concerns."
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Nadia Lynn

July 28, 2026

5  out of  5
rating by Nadia Lynn
"As always great customer service!"
We responded:
"Thank you, Nadia, for your wonderful feedback! We're delighted to hear that you consistently experience great customer service with us. Your satisfaction is our top priority, and your kind words motivate us to continue providing the best service possible. We appreciate your support and look forward to assisting you with your insurance needs in the future."
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Damia December

July 16, 2026

5  out of  5
rating by Damia December
"Marisa and her team are always responsive and extremely helpful. They consistently work with us to get the most discounts and best price for our car insurance. A pleasure to work with!"
We responded:
"Thank you, Damia, for sharing your positive experience. It's wonderful to hear that Marisa and the team have been responsive and helpful in finding the best discounts and prices for your car insurance. Your satisfaction is important to us, and we're glad to know that working with us has been a pleasure for you. Your feedback is greatly appreciated."
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larry hammock

July 14, 2026

5  out of  5
rating by larry hammock
"This office handle business they really take care of their customers been with them almost 12 years never had a issue issue. Awesome Team!!!!!! 7/26"
We responded:
"Larry, thank you for your loyalty to the Marisa Schaefer State Farm Insurance Agency! We appreciate your trust in us, and your kind words recognizing our team. Thank you again for this wonderful review."
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EmpowerMindBodyWellness

July 14, 2026

5  out of  5
rating by EmpowerMindBodyWellness
"Wonderful experience! Kimberly is patient & caring!!! Thank you so much Statefarm"
We responded:
"Thank you for sharing your wonderful experience with us! We're delighted to hear that Kimberly's patience and care made a positive impact. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Michael Greene

July 6, 2026

5  out of  5
rating by Michael Greene
"Very informative. Every question I asked was answered. Great customer service."
We responded:
"Thank you, Michael, for sharing your positive experience. It's wonderful to hear that all your questions were answered and that you received great customer service. Your feedback is truly appreciated and helps us continue to provide the best support possible."
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Shannon Jones

July 6, 2026

5  out of  5
rating by Shannon Jones
"Highly recommend! Entire staff is so pleasant, fast to respond and professional!"
We responded:
"Thank you so much for the kind words and recommendation! We truly appreciate your support and are glad you had a great experience with our team."
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Mario Scott

June 24, 2026

5  out of  5
rating by Mario Scott
"Great customer service and help"
We responded:
"Thank you, Mario, for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and we appreciate your support. If you ever need assistance in the future, we're here to help."
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Julie Lamothe

June 2, 2026

1  out of  5
rating by Julie Lamothe
"DO NOT USE THIS AGENT MARISA SCHAEFER. I believe she and her employees are inept. Marisa does not return calls, lies about being in the office and becomes unhinged and hysterical when trying to work through issues herself and her employees caused! Her employees I believe are not trained and turnover is high! Go elsewhere. I sense a substance abuse problem but am unsure. Dealing with her is frightening. I filed complaints with Dept of Banking and Insurance and the Dept of Financial Services asking for an investigation into her business practices. Buyer Beware!"
We responded:
"Thank you for sharing your feedback. We take concerns like yours very seriously, and we respectfully disagree with your characterization of what occurred.

Our team made every effort to assist you with your insurance matter and provide the information available to us. Unfortunately, the interaction in our office became one in which our staff no longer felt safe, and we had to take appropriate steps to protect our employees.

Because this involves a specific customer matter, we cannot discuss additional details publicly. We remain committed to treating every customer with professionalism and respect, and we wish you the very best moving forward."
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Andrew Spies

May 19, 2026

5  out of  5
rating by Andrew Spies
"It is with great pleasure to write on the behalf of Karen and Kim of the State Farm Insurance Co. , Locust Valley, Long Island, N. Y., , Marisa Schaefer, propirpiter. Karen and Kim are always very pleasant and willing to resolve the iss at hand. Ms. Schaefer schoud be very proud to have two compititant stff ."
We responded:
"Thank you for sharing your positive experience with Karen and Kim at our Locust Valley office. It's wonderful to hear that they have been pleasant and effective in resolving your concerns. We truly value your feedback and are proud to have such competent team members. Your satisfaction is important to us, and we appreciate your support."
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Agapito Rodriguez Jr

May 19, 2026

5  out of  5
rating by Agapito Rodriguez Jr
"I was surprised at the savings and was greatful that your agent always s y ayed in touch with me. I thought all insurance was charged by the half month or we would have changed a while ago. Thank you so much."
We responded:
"Thank you, Agapito, for sharing your experience. It's wonderful to hear that you were pleased with the savings and the consistent communication from our team. We strive to provide clear and beneficial options for our customers, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out. Your satisfaction is important to us."
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Amar Santhosh

May 11, 2026

5  out of  5
rating by Amar Santhosh
"Kimberly made it super easy to get coverage for my new bike. She explained everything well and got the the whole process done so quick. Couldn't ask for an easier time!"
We responded:
"Thank you for sharing your experience, Amar. It's wonderful to hear that Kimberly was able to make the process of getting insurance coverage for your new motorcycle so easy and efficient. We always aim to provide clear and quick service, and it's great to know we met your expectations. Your feedback is greatly appreciated!"
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Juan Mejia

April 24, 2026

5  out of  5
rating by Juan Mejia
"One of the best agencies hands down. Had a great time talking to Kimberly ,Excellent work she helped assist me & was very professional made the whole process easier than I expected very pleased with my experience"
We responded:
"Thank you, Juan, for sharing your positive experience with us. It's wonderful to hear that Kimberly was able to assist you professionally and make the process easier. Your satisfaction is important to us, and we're glad to know you had a great time. We appreciate your feedback and look forward to continuing to serve you."
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Fanny McCarthy

April 22, 2026

5  out of  5
rating by Fanny McCarthy
"Karen es muy buena en su trabajo"
We responded:
"Gracias por compartir tu opinión sobre Karen. Nos alegra saber que estás satisfecha con su trabajo. Valoramos mucho tu feedback y nos motiva a seguir ofreciendo un excelente servicio."
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Jeff Denlea

April 21, 2026

5  out of  5
rating by Jeff Denlea
"I had a number of different insurances over the last 50 years and by far this insurance agency at State Farm is the best hands-down. I would highly recommend it to anyone that needs insurance whether it’s for their car their home, etc.."
We responded:
"Thank you, Jeff, for your high rating! It's awesome to know that your experience with our agency has been a great one. If you have any more thoughts or need assistance in the future, feel free to reach out."
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robert Garvilla

March 17, 2026

5  out of  5
rating by robert Garvilla
"Kimberly was great"
We responded:
"Thank you for sharing your feedback. It's wonderful to hear that Kimberly provided you with such a positive experience. Your satisfaction is important to us, and we appreciate your kind words."
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mookenzy2k12

February 18, 2026

5  out of  5
rating by mookenzy2k12
"Spoke with a representative over the telephone (Diego Gomez) very professional courtesy and knowledgeable in his field (auto/renters insurance)… took the time to explain all my options and a good sense of humor!!!!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Diego was able to assist you with professionalism and a good sense of humor. We're pleased that he took the time to explain your options thoroughly. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Steve Boccia

February 11, 2026

5  out of  5
rating by Steve Boccia
"Diego was a pleasure to work with. He did a GREAT job, of getting me the documents I needed, in a timely manner!!"
We responded:
"Thank you, Steve, for sharing your positive experience with Diego. It's wonderful to hear that he was able to assist you efficiently and provide the documents you needed promptly. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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Cheryl Arnold

February 3, 2026

5  out of  5
rating by Cheryl Arnold
"Peon on the phone put up with me and hubby bickering at times, lol. nice guy"
We responded:
"Thank you, Cheryl, for sharing your experience. It's great to hear that our team member was able to assist you and your husband effectively. We appreciate your feedback and are glad you had a positive interaction with us."
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Mary Donovan

January 21, 2026

5  out of  5
rating by Mary Donovan
"Car needed a tranny so I gave it to a guy who was doing work to my other car"
We responded:
"Thank you, Mary, for sharing your feedback and for the excellent rating. It's great to hear that you found a solution for your car needs. If there's anything else we can assist you with regarding your insurance, feel free to reach out. Your support is truly appreciated."
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Pamelaskye Watson

December 3, 2025

5  out of  5
rating by Pamelaskye Watson
"Dear State Farm Team,

I am writing to recognize the exceptional service I consistently receive from your representative, Karen. I called just to get a car insurance quote for my daughter with the 1(800) number, but Karen went far beyond their service. She took the time to listen, thoroughly explain our options, and help us clear up a misunderstanding we had regarding coverage for my daughter.
Her professionalism, patience, and genuine willingness to assist turned what could have been a stressful situation into an easy and reassuring experience. Because of Karen’s stellar support, we feel confident, respected, and truly valued as State Farm customers.
I wanted to be sure her efforts are acknowledged. Karen is the reason we are proud and happy to remain with State Farm.

Thank you"
We responded:
"Thank you for sharing your wonderful experience with Karen. It's fantastic to hear how she went above and beyond to assist you with your car insurance needs. Her dedication to providing clear explanations and resolving misunderstandings truly reflects the level of service we strive to offer. We're delighted to know that her professionalism and patience made a positive impact on your experience with us. Your feedback is greatly appreciated and will be shared with Karen and the team. We look forward to continuing to serve you and your family."
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Scott James

November 11, 2025

5  out of  5
rating by Scott James
"Very professional and efficient. Received my auto insurance quote quickly from Diego and saved significantly. Switched to State Farm today for both the savings and the personal touch. Thanks State Farm and Diego."
We responded:
"Thank you, Scott, for sharing your experience. It's wonderful to hear that Diego was able to assist you efficiently and help you save on your auto insurance. We're delighted you chose to switch to State Farm and appreciate your kind words about the personal touch we strive to provide. If you have any questions or need further assistance, feel free to reach out."
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Michele Keohan

October 14, 2025

5  out of  5
rating by Michele Keohan
"Friendly and very easy to deal with."
We responded:
"Thank you, Michele, for sharing your positive experience. It's wonderful to hear that you found our team friendly and easy to work with. Your feedback is greatly appreciated and motivates us to continue providing excellent service."